Skills, work experience, & education

Thomson Reuters | Senior UX Content Designer - Digital pod | Contract - Remote | August 2024 – December 2024

Acquisitions, Retention, Partner Training

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• Collaborated with Design, Product, Marketing, and Research to design intuitive and effective UX product content for the Digital pod to help improve engagement and conversion for their legal products and subscriptions.

• Participated in Design and UXCD collabs and design jams to level up design and content outputs.

• Participated in all team agile ceremonies – planning, stand-ups, refinement, reviews, and retrospectives.

• Contributed to the UX Content Standards Committee’s discussions and work.

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Evernorth/Cigna | Lead UX Content Designer - Standards, styles, reuse | Contract - Remote | October 2023 – August 2024

Content standards & reuse, Universal Capabilities, CareNav+, Pharmacy, Behavioral Health

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• Improved & added to the Evernorth content standards, glossaries, style guide – including A11y, inclusivity, and translation/localization guidance

• Brought a Content viewpoint to component design meetings with the Design and Design System teams

• Created 3 levels of UX Content guidance within the Design System documentation

• Provided UX content consultation for verticals when they lacked dedicated support

• Participated in Design and UXCD collabs/crits to level up outputs and address content standards

• Built a POC with the Writer AI sales team to explore how our standards, terminology, and alert text could be automatically provided/accessed via Figma plug-in

• Reviewed resumes and writing samples for potential new lead writers, performed initial interviews, and helped onboard them once hired.

 

GoodRx | Senior Product Content Designer | Contract - Remote | August 2022 – September 2023
Provider Portal, Prescription Management, Brand Drug Solutions, Core Experiences

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• Collaborated regularly with Design, Product, Marketing, and Research to design intuitive and effective UX product content for Brand Drug Solutions and the Provider Portal, including: provider-specific tools, real-time benefits check, savings wallet, cost comparison, brand drug savings opportunities

• Provided content design consultation for verticals with no dedicated content support

• Participated in Content Design team collaboration meetings, Design squad crits, Product Vertical reviews, and ELT creative reviews to help level up content and design outputs

• Helped build and add to the GoodRx Content pattern library & style guides, collaborating and aligning with the Design systems team

• Participated in, and helped evangelize, the critical nature of inclusive, accessible approaches to
  UX Content Design

• Easily pivoted across four disparate verticals, partnering with new product and design teams, acclimating to new goals, and championing the value of Content Design across the organization

 

Shopify | UX Product Content Designer | Remote | January 2022 – July 2022
Merchant Orders & Fulfillment

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• Provided varying levels of UX content support for multiple and simultaneous projects in the order-fulfillment domain

• Collaborated regularly with Product, Development, Marketing, Data, and Research to design intuitive and critical feature language to help merchants fulfill orders more efficiently and grow their business

• Offered content design consultation and support to neighboring teams when necessary

• Influenced product and design teams towards opportunities for metric-aligned, empathetic, and compelling language

• Attended peer content design critiques, UX leadership design reviews, and cross-fulfillment team collaborations to level up my work as well as cross-company Content Design outputs

• Championed accessibility, inclusivity, and translatability considerations within Design and Development, and on a broader scale cross-company where possible

• Collaborated with Technical Communications to ensure that their help reflected our design features and content

 

Thomson Reuters | Content Design Lead, June 2021 – January 2022 | Sr. UX Content Designer, Oct. 2019 – June 2021

Cloud software suites, Audit, Tax, Accounting, & Legal spaces

 

UX content design:

• Collaborated with UX designers, UX researchers, 4 product and 7 tech teams to design content for a complete top-down rebuild of a legacy software product, in an agile/pod-based sprint model

•  Influenced product and design teams toward opportunities for empathetic and compelling language

• Worked with UX researchers and designers to plan user tests, attended testing sessions to look for areas where language may need improvement, analyzed outcomes, and iterated

• Absorbed input from content design collabs, manager reviews, and leadership critiques

 

UX content strategy:

• Owner (1 of 3) of the UX Content Design pattern library (used by the Content, Design, Development, and Product teams); collaborated with Design systems team on alignment

• Lead content strategist for: Diversity, Equity, & Inclusion considerations, error message and alert patterns and examples, beginning states, null states, zero states

• Educated Product teams about the impact of UX content design/strategy, design thinking, and inclusive content

• Acted as coach for customer interview events, helping Product teams learn to listen with empathy and create empathy maps

 

Team leadership:

• Moderated content collabs and critiques involving all UX content designers

• Reviewed resumes and writing samples for potential team hires, perform initial interviews, and helped onboard new content designers

• Attended high-level strategy-related meetings with senior leadership

• Checked in regularly with manager about the health and workload of our UX content team

• Educated myself about allyship (participated in the Black Employee Network (BEN) book club, attended training sessions on LGBTQ2+ issues, bias, inclusivity & diversity) and shared this knowledge with my team directly
  and by example

 

Thomson Reuters | Sr. Technical Writer | 2007 – 2019

 

• Wrote/edited all support/training content for flagship payroll, compliance, and accounting software

• Maintained online software usage documentation and PDF guides, helped create and edit videos and support/training materials, created release bulletins/notes

• Defined and influenced UI/UX content standards and patterns for a 30k-page digital Help Center

• Wrote and build-tagged single-sourced HTML content

• Applied agile methodology to content development including collaborating closely with subject matter experts and analysts across the Development, User Experience, Support, and Project Management teams to bring user needs and feedback further upstream in the design process

• Reviewed and provided feedback on UI/UX content, marketing materials, newsletters, and user correspondence, and provided writing guidance to partner departments

• Documented TechComs conventions and procedures for the online resource system

• Consistently advocated for creating documentation while products were being developed rather than after-the-fact, for bringing the customers into our development process, and for conducting usability testing on our documentation and software